Contract

The order of sale of goods by Motorbikes 4 All at an agreed price only becomes a binding contract when accepted by Motorbikes 4 All. Only once the goods are paid for in full (price as stated on the order form) can they be transferred into the possession of the customer. 

Deposit

The company reserves the right to require the customer to pay a deposit on the ordering of goods. Such deposit is determined by the company at the time of order, usual requirement is £200. If the customer fails to pay for the goods/services within 7 days of notification that the goods are available for collection/delivery, the company shall be entitled to treat the contract as repudiated by the customer. 

In this event, the company may retain any deposit or part thereof without prejudice to the company’s rights to recover from the customer by way of damages any loss or expense which the company may suffer or incur by reason of the customer’s default on payment. All deposits are nonrefundable.

Delivery

Motorbikes 4 All will do its utmost to ensure your goods are delivered in a timely manner, this will usually be within 1 month after the order date. However, Motorbikes 4 All will be under no liability of any kind for loss caused by a delayed delivery occurring outside of the control of Motorbikes 4 All. The customer will be notified when the goods are ready for collection.

The goods will only be delivered by Motorbikes 4 All if agreed by Motorbikes 4 All at the customer’s cost. Customers are required to inspect the vehicle for themselves upon delivery prior to signing the inspection/warranty agreement. If the goods are sold as a trade sale without warranty, the condition of satisfactory quality referred to above does not operate in relation to those defects. 

Cancellations

No order which has been accepted by Motorbikes 4 All may be cancelled by the customer except with the agreement in writing from Motorbikes 4 All on the condition that the customer’s deposit shall be forfeit and further that the customer shall indemnify Motorbikes 4 All in full against losses (including profits), costs (including labour & servicing parts), incurred by Motorbikes 4 All as a result of cancellation. If Motorbikes 4 All agrees to refund a customer, the customer will incur a 30% restocking fee in relation to the product price. 

Faults

If a customer believes that upon delivery of their goods there is a fault to the expected condition or quality of the goods, this must be reported to Motorbikes 4 All within 14 days from the date of collection of the goods or the date of refusal of delivery. If delivery is accepted and the customer does not report to Motorbikes 4 All as stated, the customer shall be deemed to have accepted the goods and deem them satisfactory.

Safety precautions and routine maintenance:

It is the sole responsibility of the customer to wear the appropriate riding gear at all times when operating the motorcycle this includes but is not limited to an approved helmet, motorcycle jacket, motorcycle gloves, motorcycle trousers, motorcycle boots.  

It is also the responsibility of the customer to ensure that the motorcycle is routinely maintained and daily checks should be made before commencing any riding this includes but is not limited to oil level check, coolant level check, ensure all lights and indicators are working correctly, ensure tyres are correctly inflated, ensure chain is correctly adjusted and lubricated, ensure brake levers are correctly adjusted, ensure brake fluid level is correct, ensure all fixing and fasteners are correctly tightened, ensure that the motorcycle is not exhibiting any obvious faults such as engine light, oil light, braking light, abs lights or any other waring light.

Distance sales

If you buy as a consumer and the Consumer Contracts Regulations 2013 apply, you will have the right to cancel this contract within 14 days subject to the below. The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle. To exercise the right to cancel, you must inform us of your decision to cancel in writing. To meet the cancellation deadline, it is sufficient for you to contact us in writing confirming your exercise of the right to cancel before the cancellation period has expired.  

Effects of cancellation

If a customer exercises their right to reject within the 14-day period under the distance selling regulations act then there is a strict procedure that must be adhered to.  If you cancel this contract, we will reimburse you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us).

This reimbursement is subject to the following conditions:  

If you cancel this contract, we will reimburse you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:

•We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.  

•We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation. We reserve the right to register the vehicle with the DVLA only on expiry of your 14-day cancellation period.  

•We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.  

•We will withhold the reimbursement until we have received the goods and all paperwork back in good order  

•It is your responsibility to arrange return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. 

 

•You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle. The vehicle can only be returned to Motorbikes 4 All by way of collection arranged by Motorbikes 4 All. This is to ensure that the vehicle is not damaged in transport. This collection will be charged to the customer at a rate of £1 per mile each way from our location in Malvern to the address that the vehicle was originally delivered to. The vehicle must not be driven from the date you notify us of your cancellation.  

•You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.  

•You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.

The customer must inform Motorbikes 4 All in writing (not email) that they are exercising their right to reject, this letter must arrive with us within the 14-day period, and from that point on the customer must cease to use the vehicle in any way. The vehicle remains the sole responsibility of the customer until Motorbikes 4 All have collected the vehicle and as such the customer must keep the vehicle safe, secure and insured. 

Any damages sustained to the vehicle while in the care of the customer will be chargeable to the customer by Motorbikes 4 All. If Motorbikes 4 All deem any damage to be excessive or malicious, then we reserve the right to abort the rejection and will inform the customer at the earliest opportunity. Motorbikes 4 All will request that the customer arranges to collect the vehicle within 3 days. Any vehicle left with Motorbikes 4 All for a period of longer than 3 days will incur storage costs charged at £25 per day thereafter.  

The vehicle can only be returned to Motorbikes 4 All by way of collection arranged by Motorbikes 4 All. This is to ensure that the vehicle is not damaged in transport. This collection will be charged to the customer at a rate of £1 per mile each way from our location in Malvern to the address that the vehicle was originally delivered to.

Motorbikes 4 All reserve the right to retain any delivery charges. If the vehicle was delivered to the customer by Motorbikes 4 all originally then the original delivery cost will be deducted from any refund due (From time to time Motorbikes 4 All may agree to deliver a vehicle free of charge as part of the overall deal, in this case, if the customer exercises the right to reject then the customer will be charged £1 per mile each way for the original delivery and will also be charged £1 per mile each way for collection)

Use of the vehicle will be charged to the customer at £1 per mile while the bike is in their care. Motorbikes 4 All reserve to right to deduct any servicing and preparation costs incurred by Motorbikes 4 All prior to delivery of the vehicle. This includes but is not limited to, parts cost, labour costs, MOT costs. Motorbikes 4 All will make these costs available to the customer upon request. Once all deductions have been agreed by Motorbikes 4 All, Motorbikes 4 All will only issue a refund once we are in possession of the vehicle and all the relevant paperwork including a full log book (V5C). 

Spares/Repair/Unroadworthy sales

From time to time Motorbikes 4 All may sell a vehicle as a “Spares/Repair” this is a generalised term meaning that the vehicle is sold without warranty, without inspection and is deemed as un-road worthy and will require the attention of a trained and qualified mechanic to bring the vehicle back to a road worthy condition. Motorbikes 4 All reserve the right to change the sale type of any vehicle to a “Spares/Repair” by prior agreement with the customer.

Used Bike Warranty

Used vehicles purchased, will receive a three-month warranty provided it has not been stated otherwise on the Order Form or verbally over the phone. Motorbikes 4 All will not warrant any aftermarket parts fitted to any vehicle that is sold by Motorbikes 4 All. If it is found during our standard pre delivery inspection (PDI) that aftermarket parts fitted are faulty Motorbikes 4 All reserve the right to remove the parts without prior agreement with the customer.  

Abusive or Uncooperative behaviour  

Motorbikes 4 All reserve the right to refuse service to any person at any point during the sales process.   

Data and information retention 

We reserve the right to retain any information provided during your purchase/finance application. This information will be securely stored for the purposes of security, compliance with legal requirements, and marketing and advertising. Our forms will include an option to opt out of receiving future marketing information, which will exclude you from future campaigns. For more details, please refer to our Privacy Policy.

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